The dispatch team is a part of the Field Services Division and has a total authorized strength of sixteen telecommunications personnel. Dispatchers are assigned to one of two 12 hour work shifts to maintain 24 hour coverage, 365 days a year. Our communications personnel are trained in handling emergency 911 calls, non-emergency calls, and administrative calls. Our center is e-911 Phase 2 compliant, which means we are capable of locating land-line phone callers and most cell phone callers utilizing our GIS/GPS mapping system.
Within in the first year of service all of our dispatch personnel attend a State of NM Accredited Law Enforcement/Telecommunications Academy in New Mexico for three weeks to become state certified as a radio/telecommunicator/dispatcher. We always continue our education, skills and knowledge to better serve you. Telecommunicators are required to receive 20 hours every 2 years of continuing education in the telecommunications field in order to maintain their New Mexico certifications. In addition, our telecommunicators receive further training later in the training to be certified as Emergency Medical Dispatchers.
We handle all radio traffic for Clovis Police, Texico Police, Clovis Fire Department and EMS, as well as all the smaller surrounding agencies of Curry County. We also dispatch for the Curry County Sheriff's Office after hours and on weekends and holidays. We also assist the New Mexico State Police and NM DPS Motor Transportation Police on occasion with services.
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The Communications Center is an integral part of our team at the Clovis Police Department. We are staffed 24 hours a day, 7 days a week, and work holidays and weekends.